"You see on Facebook all the time, a lot of people are still complaining about the bill and getting shocking bills that are significantly out of the margin. Like if they are averaging 70 or 80, they may see it at 120, 140,” said Kery Fries, a Potomac Edison customer.
That's why the NAACP and the Coalition for Reliable Energy are urging those customers to attend next week's public service commission hearing. These two groups are also going to recommend Potomac Edison to take extra measures with monthly meter readings until the billing situation for every customer is squared away.
"Their bills go up one month, down the other month, people are getting bills that they can't afford," said Keryn Newman, a Coalition for Reliable Power. "I get phone calls, we got to help this person and help that person. They get a bill they can't pay it, as we get into the winter heating season it's going to be a problem if people are freezing to death."
Warren Stewart of the NAACP says it'll be a good opportunity for customers to speak directly with Potomac Edison when they're there in person at next week's meeting.
"I think that we need to continue to have our voices heard. That this utility even though they are a monopoly regulated by the state of
Residents say they're hoping for just that a final solution. "I think we really all want to just have a simple way of being able to determine from our bill that the usage is what we need to be paying," says Brenda Nastiuk, a Potomac Edison customer.
The West Virginia Public Service Commission hearings are next Wednesday at and Thursday at at the