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Local 911 Dispatcher Getting National Attention

A 911 call that came into the Washington County Emergency Services two years ago is now getting national attention on an A&E show.
WASHINGTON COUNTY, MD - A 911 call that came into the Washington County Emergency Services two years ago is now getting national attention.

The incident happened in October of 2011 and involved a taxi driver, Kathy Rhodes, who picked up the wrong guy.

Rhodes said during the 911 call:

"I'm a taxi driver and I went to Waynesboro to bring this man down to this address, and now he's trying to force his way into a house."

That man was Juan Rivera. He's since been convicted of second degree assault for attacking another woman that same night.

Dispatcher Mike Shifler said during the 911 call:

"Well you're doing a great job OK. We're connected here and we're going to stay with you."

And stay together they did on Rhodes' cell phone for nearly 20 minutes until she made it to safety.

The Deputy Director of Operations, Alan Crawford, says, "At times, she would get a little upset because of the situation that was presented, and it was kind of interesting because sometimes he would get a little flustered because he wouldn't know what to say next, and she would actually assist him."

The suspenseful ride came to an end at the McDonald's in Maugansville.

Police say Rhodes went up to the drive-thru window while still on the phone with dispatchers. They say while pretending to place a food order, she finally made her escape to a nearby sheriff's deputy's cruiser.

Crawford says, "You know you just kind of go into that mode where all you care about is making sure that the caller, and the victims and all are OK."

Now this very story is being told on the A&E show called "Panic 911." The episode first aired 10 p.m. on Thursday.
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