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My HealtheVet Virtually Connects Veterans and Doctors

"They have better access instead of calling the phone someone takes a message because they're provider is not available, we call back, we're not available. They have access to us, really 24 hours and i think that gives a level of security," said Dana Asbill, VA Clinic Nurse.

HAGERSTOWN, Md. - For the past 10 years My HealtheVet has been an online resource for veteran care. But recently it's become an interactive connection between doctors and veterans, providing virtual healthcare and patient assistance.

"And when you leave here today, remember you can access your lab work you can look at your providers notes and you have any questions you can send us an email. And we'll get those answered within 24 hours," said Dana Asbill, VA Clinic Nurse. 

"The only thing I gotta check Dana is my prescription. I think i'm due for some refills," said Veteran Jim Colombo. 

More physicians and veterans conversations are moving from in person to online with My HealtheVet.

It's an online portal for veterans and doctors to communicate, giving veterans access to virtually anything related to their healthcare needs.

"They have better access instead of calling the phone. Someone takes a message because their provider is not available, we call back, we're not available. They have access to us, really 24 hours and I think that gives a level of security," said Asbill. 

"It just covers a whole bunch of problems that can be solved online," said Colombo, a veteran who uses My HealtheVet.

With My HealtheVet, veterans have access to health records, and can even view progress reports from their providers but veterans say one of their favorite functions is secure messaging.

"So if I have a question for my primary care I sent it over secure messaging and I'm guaranteed an answer," said Colombo. "If I have a question to my nurse it comes back right away

Healthcare providers say they would like virtual health care to continue in the future. 

"I think everything its going to go more and more to virtual care and I think it's wonderful that you could be at home and call in, or email in and have your symptoms reviewed, this is what you need to do. Saves you taking off work, coming in," said Asbill. 

The Martinsburg VA Medical Center has nearly 70 percent of their veteran population enrolled with My HealtheVet. Officials hope that number continues to increase.

With programs like My HealtheVet and Telehealth, Veteran Affairs officials say 30 precent of care would be virtual care by 2017.

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