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PSC Says Energy Public Hearings Part of an Ongoing Investigation

"We want to fix this and we worked very diligently to do that and we continue to work, and anything that comes out of this investigation, anything that the PSC prescribes is something that would be good to do going forward, you know, we'll be doing that," said Todd Meyers with Potomac Edison
SHEPHERDSTOWN, W.Va. - The public hearings on Potomac Edison's billing practices continued on Thursday where more customers shared their concerns. Members of Public Service Commission (PSC) of West Virginia were there and they say this is just the beginning of an ongoing investigation.

One by one, 17 more customers expressed their frustrations with Potomac Edison's billing process and meter readings.

"This month, I gotta pay two bills."

"Why don't we have digital meters?"

"Too many people have been affected in too many ways." 

Many customers want the electric company to read meters every month. But Potomac Edison officials say they're not staffed for that. 

"Our belief is that we're able to do it every other month, it's worked well doing that except for more recently but i think we're going back to the place where it worked pretty well," said Todd Meyers, Potomac Edison's spokesman.

For the Public Service Commission, these public hearings are just the beginning of ongoing investigation and they're listening for solutions.

"We want to hear what's going to make the customers happy," said Susan Small, with the Public Service Commission of West Virginia. "Obviously they want more consistent, accurate bills that's the ultimate goal. I mean everybody knows that when you turn the lights on you're going to get a bill for it, it's only fair that bill be accurate."

There isn't an official deadline when the investigation will end but the PSC is working for feasable solutions.

"It wouldn't be unreasonable in this kind of case for the commission to issue a final order that required first energy to keep up the flow of data coming into the commission so we can make sure that their customer service numbers are where they should be and the customer is getting the service they deserve," said Small.

Moving forward, Potomac Energy officials say they'll do what's best for the customer.

"Believe me, we want to make this right, we want to fix this and we worked very diligently to do that and we continue to work, and anything that comes out of this investigation, anything that the PSC prescribes is something that would be good to do going forward, you know, we'll be doing that," said Meyers. 

PSC officials say customers can continue to share their concerns after the public hearings have ended.

The next set of public hearings continued on Thursday night at 5:30 p.m. and Friday morning at 9:30 a.m. in Fairmont, W.Va. at West Chester Village. 
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